Customer Service/ Quality Assurance Jobs 2013

Customer Service Jobs in Kenya 2013.
Customer Service/Quality Assurance Officer
Our client is an award winning leading organization in the country when it comes providing moving services to individuals and organizations. They offer office moving, house moving, international moving, employee relocation and storage. They are looking for a Customer Service/Quality Assurance Officer.

Job Purpose
As a Quality Assurance Officer; inspecting packing materials, assuring team’s appearances, trucks
cleanliness before commencement of work Advising and evaluating team engaged about activities in the field

while packing, loading/stuffing, moving, offloading, and unpacking. This shall be discussed with regard to arranging of variety of goods p/h/hold effects, office furniture/equipment and other goods.

The officer will be expected to handle day to day enquiries and coordinate moves with customers
Liaise with sales person and coordinate with the team of employees to ensure the move is done according to the clients’ requirement.
Recording and reporting and attending to customer complaints and breakages.

Primary Responsibilities
Inspection daily and ensuring quality of packing materials, members of the teams on duty, drivers meet the required standards, before leaving the premises to the work stations
Rechecking  of vehicles at clients premises to ensure proper and required cleanliness standards are observed and teams meet perform to the required standards
Monitoring teams including individual team members on general appearances while at work at client’s premises
Inspecting packing materials being used at a customer’s places to ensure continued quality, cleanliness, availability to the customer’s satisfaction
Checking whether team leaders; gives proper work documents to the client and spends enough time with teams to ensure that proper work coordination are maintained through the process
Watching for incidents of indiscipline and poor work performance and ensuring that they are reported back to the main office
Verifying vehicle log sheets to kilometres travelled and time taken to ensure efficient operation
Ensuring that services sold to customers are provided as the agreed the forms, at the time agreed and carried out to the customers’ satisfaction
Preparing weekly data reports on the overall performances of (complaints in general) and providing recommendations for future improvements
All the above will be done to ensure increased customer satisfaction business development and enhanced client relationship

Required Skills and Experience
Bachelor’s Degree in a Business Related Course
Good spoken and written communication
Experience in freight forwarding/household goods is an added advantage
Experience in Customer Service
Strong planning and organising skills including a thorough and methodical approach and ability to prioritise
Personal drive and enthusiasm
Ability to achieve results through others
Flexibility/Responsiveness
Ability to work well with others
Critical thinking and problem solving ability
Attention to detail
Results orientation
Should have an outgoing personality with good customer service skills

If you meet the above requirements send your CV only, to corporatejobskenya@gmail.com indicating the title (Customer Service/Quality Assurance Officer) on the subject line.

Recruitment Manager
Corporate Staffing Services
3rd Floor, Nabui House, Unga Lane Westlands (Next To Unga House) Nairobi.
Website: www.corporatestaffing.co.ke